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Screenshot of error message.
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The name of the agency that you are associated with.
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The email address used to log in.
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Open a private/incognito browser window and try accessing RiTA from there.
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Clear the browser cookies and cache.
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Open and use RiTA on a different browser (i.e. Google Chrome, Edge, Safari).
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Regenerate a new token link.
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Confirm what you were trying to do in RiTA.
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The steps taken before the error occurred.
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Screenshot of the error message.
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The name of the agency that you are associated with.
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The email address used to log in.
If you are getting an error that says “User (email address) not set up in RiTA”, please reach out to your RiTA admin/s and have them confirm which email address is set up against your user account.
This is because the daily digest email/new token links to sign in to RiTA is only sent to the email address linked to the user account.
If your RiTA admin can see that your current email address needs to be updated, please refer them to the steps outlined in “How to update my email address?”.
If you are still having issues logging in then, please escalate this issue to our RiTA Support Team who can be reached at support@getaire.com.au and provide us the following details mentioned below:
If you’re getting the “Oh no! Something went wrong” error, please try the below troubleshooting steps as it may be related to a browser issue on your device:
For further support on the above, please refer to Troubleshooting - Logging in.
If you are still getting the error after trying all the above-mentioned steps and recommendations in the article then, please escalate this issue to our RiTA Support Team who can be reached at support@getaire.com.au and provide us the following details mentioned below: