RiTA now supports the ability to use, as well as edit, the Salutation/Greeting field in your CRM.
This is supported by the following CRMs:
| CRM | Supported? | Notes |
|---|---|---|
| AgentBox | Yes | |
| Box&Dice | Yes | |
| Century21 | Yes | Editing is currently not available, only the merge field |
| Eagle | No | |
| Vaultre | Yes | |
| Rex | Yes | |
| Move | Yes | |
| ReNet | No |
To insert this field into your templates you can use the merge tag {{{contact.salutation}}}.
Please note that if there is no salutation field available on a contact we will use the contacts First Name as a replacement.