Below are the mentioned steps for 'Users':
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Please reach out to your admin to update the template. If your admin is having issues they can always reach out to us at customercare@corelogic.com.
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Reach out to our RiTA Support Team so that we can escalate this to the relevant team who can set this up for you. Please ensure to provide the following details mentioned below:
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The name of the template and a screenshot of the template/conversation with a contact where the template was used so that the team’s reference.
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The new text that they want updated.
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Below are the mentioned steps for 'Admins':
To update templates on your own, click here for step-by-step instructions.
If you are getting a technical error when editing the template or you would like our team to update the template on your behalf, please follow the below mentioned steps:
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If there is an issue/error and needs support with updating template please check the error message first and then follow the troubleshooting steps below:
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Use RiTA on a different browser.
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Clear the cache.
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If the issue still persists or if you would like us to update the template on your behalf, please provide below mentioned details to our RiTA support Team:
- Screenshot of the error.
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Name of the template.
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Copy of the text that you want it updated to.