Merge fields in Email and SMS Automations
RiTA now has a searchable dropdown box for available merge fields in email and SMS automations. This new feature will allow you to customize the SMS and email templates to suit your needs.
How do I find the available merge fields?
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You can find all available merge fields by going to the “Automations” tab in RiTA on the left hand side.
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Next go to the automation you wish to edit and navigate to the SMS/email communication channels. Click edit against the channel you wish to change.
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Now to find out what merge fields are available to you, navigate to the top right hand corner. You will see a “Search for a merge field” box.
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Click on the box and a list of merge fields will appear. Search or scroll to find the one you want.
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Click on the merge field you want and it will copy the field to your clipboard
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Next either right click and paste, or CRTL+V the merge field into the template.