Segments

Filter Segments are a quick way for you to add in a grouping of filters that you use frequently.

For example, if you are constantly creating lists from contacts in your database with certain categories or attributes, you can now quickly 'save' them and quickly add them back in whenever trying to filter down to contacts.

This also comes in handy when trying to set up multiple lists for users in your team based on a particular type of list.

To load a segment, jump into a list or automation and click on Load Segment.

There are now three types of Segments in RiTA.

My Agency

These are account wide Segments that have been created by an Admin on the account. These are specific to your agency and can assist in ensuring each agent has the right filters set up for any new lists or automations created.

My Segments

These are user specific Segments that only you have created, if you are an admin and created any My Agency segments they will also appear here.

RiTA Segments

RiTA has created these segments to assist you in targeting different parts of your database. Each segment is explained below. There are now 4 default core RiTA segments that you can choose from. These RiTA segments are here to assist you in creating filters that can apply to any of your lists with contacts you want to target.

Now - Targets contacts that you have spoken to recently

New - Targets new contacts just recently added into your CRM

Future - Targets contacts who you haven’t spoken to in at least 30 days and they own property.

Old - Targets contacts that were created in the CRM more than 30 days ago

Enter in the filters you wish to save as a segment, I will use Property owners equals Yes. Click the Save Filters as Segments button.

When saving filters as Segments first enter in the name, then select who has access to the segment .

Assign it to everyone and it will appear under the My Agency tab of segments. Assign it to yourself, and it will appear underneath

When editing a segment in a list or in analytics it will also edit the segment that is used in any other list or automation that is set up. This will help you change the filters in several lists and automations with just a few clicks.

To edit a segment, click the edit button

Change the name, access or add more filters to the segment. If the segment is used elsewhere RiTA will advise you that it will be updated in those locations as well. If you are happy with the changes click update Segment.

If you attempt to delete a segment while it is in use in another list or automation, RiTA will notify you with the following message.

Deleting the segment will remove it from all other places it is used in RiTA.

Hit the delete segment button if you wish to delete the segment.