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Logging out and logging in again to fix a bad session
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Updating your phone software to the latest operating system
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Ensuring that you are using the latest version of the app
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Clearing the app data and cache
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Uninstalling and reinstalling the app
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The make and model of your phone or tablet
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The current version of the operating system on your device
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The version of the app you are using
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Your username and password
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A detailed description of the problem
If you have gone through the troubleshooting steps in this article and are still unable to solve your problem, you might want to try the following actions:
If you have taken the actions above but are still unable to solve your problem, you may have encountered a bug that requires further investigation by the development team. In this case, please contact support and have the following information ready:
The support team will attempt to replicate the problem by logging in with your user profile. If they are unable to replicate the problem, they will log a report for the development team.