Access to the Property Guru Mobileapp is included in your Property Guru subscription. If you can log in on the desktop version of Property Guru, you should be able to log in with the same username and password on the app.
If you are unable to log in on the desktop version, these scenarios and actions may apply to you:
|
Scenario |
Action |
|
Your company administrator has removed your access |
Ask your company administrator to check whether you have the appropriate user access. |
|
Your subscription has been temporarily suspended due to non-payment |
Ask your company accounts team whether payment has been made |
|
Your company has cancelled the subscription to Property Guru |
Check with the account holder about the status of your company’s subscription. |
If you are unable to log in only on the Property Guru Mobile app, these scenarios and actions may apply to you:
|
Scenario |
Action |
|
You're trying to log in using your old Property Guru username and password |
The Property Guru no longer accepts old Property Guru login credentials. Please ask your account administrator to invite you to the Property Guru, or complete this form to request access for your agency. |
|
Incorrect username |
Check and ensure that all characters are lowercase. Mobile phones usually capitalise the first letter by default |
|
Incorrect password |
Check and ensure that you have entered your password correctly. Reset your password if you’ve forgotten your password |
|
The initial account setup has failed to include access to Property Guru Mobile |
Contact Customer Care at info@corelogic.co.nz or call 0800 355 355 |
If none of the above scenarios apply to you, contact Customer Care at info@corelogic.co.nz or call 0800 355 355 for further assistance.