You have run a search for a project which you know exists, but it doesn’t appear in your search results. Here are 3 common reasons why this might happen:
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You have deleted the project in the past
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Your subscription level is inadequate
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You have used keywords which are incorrect or too specific
Depending on your subscription, you may have discovered that your search results included projects that didn’t meet your requirements and you have tried to remove the project by deleting it. This is done when you click on the Delete button on the Project Detail Page or the Search Results Page .
Image 1: Deleting a project from a Project Detail page.
Image 2: Deleting a project from a search results page.
Note: When you delete a project, it is not actually deleted from Cordell Connect. It is simply removed from your search results.
If this scenario applies to you and you would now like to include the deleted project in your search results, click on Project in the top navigation menu and select My Deleted Projects.
Image 3: Viewing deleted projects.
You will see a list of projects that you have deleted. Select the projects you wish to restore by ticking on the relevant checkboxes. If you wish to restore all deleted projects, tick the checkbox in the table header.
Click on Restore Checked Projects to make the selected projects available in your search results again. Alternatively, click on Restore to My Active Projects if you wish to monitor these projects easily. Read this article to learn more about making projects active.
Image 4: Restoring deleted projects.
When setting up your account with Cordell Connect, you would have specified a range of information required in your subscription by filling in a Tailored Data Selection Form. This form would have enabled you to specify the following requirements:
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The location (national coverage or state-by-state coverage)
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The project stages (Early Planning, Development Approval, etc)
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The project category (Mining, Hospitality, etc) and its associated sub-categories
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The date range for historical project data and latest project update
The most common reason a project is not captured in your search results is incorrect categorisation. For example, your subscription includes only residential projects and you are looking for a residential development which includes both retail units and residential units. However the project has been categorised under retail and not residential, so you are unable to see it in the search results.
If this applies to you, contact Customer Care and they will be able to identify the project and determine whether it needs to be recategorised or whether it is included in your subscription.
If the project has been incorrectly categorised and you should have access to it, the Customer Care team will notify the research team and the project should be available to you within a couple of days. .
If the project is in the correct category and it is not included in your subscription, you will need to speak with your account manager or sales representative to discuss upgrading your subscription
Another common reason a project is not captured in your search results is because its most recent project update falls outside of the date range included in your subscription. Generally, most subscriptions include access to projects which have been updated within the last 6 to 12 months. This time frame is usually sufficient for viewing current projects and reduces the chances of inactive or abandoned projects showing up in your search results.
Additional costs may be involved if you require access to a wider date range or more historical project data. In this case, please contact your account manager or sales representative to discuss your options.
There may be rare instances where project information is entered incorrectly with typos or spelling errors, resulting in the project being unsearchable. However, the more common reason is being too specific in your search criteria. Here are some ways you can tweak your search to broaden your search results:
Omit the street number as the project may be identified with an individual street number or over a range of street numbers. For example, a project with the address 200-210 Victoria Street may be saved in Cordell Connect as 200 Victoria Street, 210 Victoria Street or 200-210 Victoria Street. Sometimes projects are also identified via their lot numbers eg. Lot 2305/19 Victoria Street.
Use the street name but do not include the street type. For example, Fosters Road may be saved as Fosters Rd. To be safe, just type Fosters in the address field.