Why can't I upload a logo or photo?

If you are trying to upload your company logo or profile photo, ensure that your file meets the following requirements:

Logo requirements:

• Logo should be in JPG or PNG format with a resolution of 300dpi. 
• Logo should have a maximum file size of 2MB. Uploading a logo larger than 2MB will either cause an error or result in the logo displaying incorrectly.
• Logo should fit within the dimensions of 827px(width) x 130px(height). Logos that are larger than this width and height will not be accepted. 

Profile photo requirements:

• Photo should be in JPG or PNG format
• File size should be no larger than 500kb. (Large image files will add to the file size of your reports, and may look blurry if they are resized to enable your report to meet email attachment file size limits.) 

This article explains how to resize images using Microsoft Office on both Windows and Mac.