If you have forgotten your username or password, click on Forgot your username or password? on the Login page.
Image 1: Click on forgot password link to reset password
Enter your username or your personal email address to retrieve your credentials. A password reset email will be sent to the Personal Email address that you used when you created your username.
Image 2: Retrieve your credentials
Follow the link provided in the email to reset your password then go back to the Login page to log in with your new password.
If you are unable to receive the password reset email because you have not supplied a personal email address at point of registration or your registered email address is no longer active, please contact Customer Care on 0800 355 355. They will assist with updating your user details so that you can retrieve the password reset email.