Invoices for Title Documents are sent to the email address registered on our payment platform. You will not receive an invoice if you have updated your email address since your first purchase on RPNZ.
When ordering a Title Document for the very first time, your contact information is recorded and stored in the payment platform for future purchases.
Updating your email address in RPNZ will not update the details on the payment platform.
Contact the Customer Care Support Team and ask for the existing Contact Details for your username to be removed from the payment platform. You may also request for the missing invoice to be sent to your new email address.
Your new Contact Details will take effect upon your next successful purchase.