The legal title details for a property are only provided to CoreLogic after a sale or transaction. So if a property’s title changes – for example, a property is subdivided or merged with a neighbouring parcel – the updated legal details might not appear in RPNZ or Property Guru, even though it’s been processed by the relevant local council.
If you have ordered a document for a property with title details that have changed, the document you receive will indicate that the title has been cancelled. In this case, contact the Customer Support team on 0800 355 355.
If you don't know the updated title details, we’ll check other sources to identify the updated information. We’ll then issue a request to correct the details within the title ordering platform.
Our team will do their best to place an order for the correct title document and email it to you, to replace your original order. If they are unable to identify the correct document, a refund will be issued to you.