This article explains how to update your personal details as a user. If you’re an administrator looking for information about how to manage users, read our article about managing users.
You need to be logged in to update your personal and work details. Once you’re logged in, click on My Account on the top navigation menu.
On the left side, you will see the My Profile menu with the following options:
Image 1: Accessing the My Profile menu
Personal Details
Click on Personal Details to update the following information:
- your personal title and name – this information will appear on your reports
- your email address – enter your personal email address and not your work email address. Your personal email address will not appear on your reports. Read this article to understand how we use your personal email address
- your mobile number, your landline number and fax number – this information is optional
- click on the drop down menu to choose a security question. Type an answer that you can easily remember. We will use this Security Question to verify your identity when you contact Customer Support.
Click Save after making any changes.
Image 2: Information that you are able to update on the Personal Details page
Work Details
The Work Details panel contains information about you and your company. Details that you include here will appear on the cover page of your reports.
- Work Email – this could be your own work email address or a generic email address like sales@companyname.co.nz
- Work Mobile Number – this is a required field.
- Work Phone Number – you may fill in your office landline number here
- Work Fax Number
Personalise your reports further by uploading a profile photo. To do this, click Choose Photo. A pop-up window will appear. Click on the Choose File button to browse your files and select a photo.
Image 3: Information that you are able to update on the Work Details page
Your photo must meet the following requirements:
- be in JPG or PNG format
- preferably be no larger than 500 kb. (Large image files will add to the file size of your reports, and may look blurry if RPNZ has to shrink them to enable your report to meet email attachment file size limits.)
Tip: If you’re having trouble uploading an image in a JPG format, use an image editor like MS Paint to save the image as a PNG format.
If you wish to change the photo you have uploaded, click Choose Photo. If you no longer want to include a photo on your reports, click Remove Photo.
Click Save to apply the updates you have made.
This article explains how to resize images using Microsoft Office on both Windows and Mac.
Change password
To change your password, click on Change Password. You will need to provide your Current password before you can proceed to create a new one.
Your new password has to meet the following requirements:
- Includes at least one lower case letter
- Includes at least one upper case letter
- Be between 8 - 128 characters
- Includes at least one digit (e.g. numbers 0-9)
- Includes at least one special character (e.g. ! # $ % * - +)
Image 4: The Change Password page
If you’re unsure of your current password, click the Logout button. You will then be redirected to the RPNZ login page. Click on Forgot your username or password? to reset your password.
Image 5: Resetting your password from the Login page
Fill in either your username or email address and we will send you an email containing your username and a link to reset your password.
Image 6: Retrieve your credentials